Privacy Policy

1. Introduction

Dishobans Travel ("we," "our," or "us") is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website dishobans.com or use our travel services.

2. Information We Collect

2.1 Personal Information

We may collect personal information that you voluntarily provide to us, including:

• Name and contact information (email address, phone number, postal address)
• Date of birth and gender
• Passport and travel document information
• Payment and billing information
• Travel preferences and special requirements
• Emergency contact information
• Dietary restrictions and accessibility needs

2.2 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address and browser information
• Device information and operating system
• Website usage data and navigation patterns
• Cookies and similar tracking technologies
• Location data (with your consent)

3. How We Use Your Information

We use your personal information for the following purposes:

• Processing and managing your travel bookings
• Providing customer service and support
• Communicating with you about your travel arrangements
• Sending promotional materials and newsletters (with consent)
• Improving our services and website functionality
• Complying with legal obligations and industry regulations
• Preventing fraud and ensuring website security
• Analyzing usage patterns to enhance user experience

4. Information Sharing and Disclosure

We may share your personal information in the following circumstances:

4.1 Service Providers

We may share information with trusted third parties who provide services on our behalf, including:

• Airlines, hotels, and tour operators
• Payment processing companies
• Travel insurance providers
• Customer service platforms
• Email marketing services

4.2 Legal Requirements

We may disclose your information when required by law or to:

• Comply with legal proceedings or government requests
• Protect our rights and property
• Prevent fraud or illegal activities
• Ensure the safety of our customers and staff

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.

5. Data Security

We implement appropriate security measures to protect your personal information, including:

• Encryption of sensitive data during transmission
• Secure servers and firewalls
• Regular security audits and updates
• Access controls and employee training
• Secure payment processing systems

6. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and usage patterns
• Provide personalized content and advertisements
• Improve website functionality and performance

You can control cookie settings through your browser preferences or our cookie management tool.

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Portability: Request transfer of your data to another service provider
• Opt-out: Unsubscribe from marketing communications
• Restriction: Request limitation of processing your information

8. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services and fulfill our contractual obligations
• Comply with legal and regulatory requirements
• Resolve disputes and enforce our agreements
• Improve our services and customer experience

Typically, we retain customer data for 7 years after the completion of travel services, unless a longer retention period is required by law.

9. International Data Transfers

As a travel agency, we may transfer your personal information to countries outside Australia for the purpose of providing travel services. We ensure that such transfers are conducted in accordance with applicable privacy laws and include appropriate safeguards.

10. Children's Privacy

Our services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16 without parental consent. If you believe we have collected information from a child under 16, please contact us immediately.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

12. Updates to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We will notify you of significant changes by posting the updated policy on our website and updating the "Last updated" date.

13. Contact Information

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us:

14. Australian Privacy Principles

As an Australian business, we are bound by the Australian Privacy Principles (APPs) under the Privacy Act 1988. This Privacy Policy is designed to comply with these principles and your rights under Australian privacy law.

15. Complaints Process

If you have a complaint about how we handle your personal information, please contact us using the details above. If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC).