Terms of Service

1. Agreement to Terms

By accessing and using the Dishobans Travel website (dishobans.com) and our services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our website and services.

2. Company Information

Dishobans Travel is a travel agency incorporated in Australia with ABN: 12 345 678 901. Our registered office is located at Level 12, 123 Collins Street, Melbourne, VIC 3000, Australia.

3. Services Description

Dishobans Travel provides travel agency services including but not limited to:

• Booking flights, accommodations, and transportation
• Organizing tours and travel packages
• Providing travel consultation and advice
• Arranging travel insurance
• Corporate travel management
• Visa and passport assistance

4. Booking and Payment Terms

4.1 Booking Process

• All bookings are subject to availability and confirmation
• Prices are subject to change until booking is confirmed and paid
• We reserve the right to refuse service to any customer
• Special requests cannot be guaranteed but will be communicated to suppliers

4.2 Payment Terms

• Payment is required at the time of booking unless otherwise agreed
• We accept major credit cards, bank transfers, and other approved payment methods
• All prices are in Australian Dollars (AUD) unless otherwise specified
• Additional fees may apply for certain payment methods

4.3 Pricing

• All prices include GST where applicable
• Prices may be subject to surcharges including but not limited to fuel surcharges, government taxes, and currency fluctuations
• We reserve the right to correct pricing errors

5. Cancellation and Refund Policy

5.1 Customer Cancellations

• Cancellation terms vary by supplier and will be communicated at time of booking
• Cancellation fees may apply and will be deducted from any refund
• Some bookings may be non-refundable
• Travel insurance may cover certain cancellation costs

5.2 Supplier Cancellations

• If a supplier cancels your booking, we will assist in rebooking or obtaining a refund
• We are not liable for additional costs incurred due to supplier cancellations
• Alternative arrangements will be offered where possible

5.3 Force Majeure

We are not liable for cancellations or changes due to circumstances beyond our control, including but not limited to natural disasters, war, terrorism, government actions, or pandemics.

6. Travel Documents and Requirements

It is your responsibility to ensure you have valid travel documents including:

• Valid passport with sufficient validity period
• Appropriate visas for your destination
• Required vaccinations and health certificates
• Travel insurance (recommended)

We provide guidance but are not responsible for denied entry due to inadequate documentation.

7. Travel Insurance

We strongly recommend comprehensive travel insurance for all trips. Travel insurance may cover:

• Trip cancellation and interruption
• Medical emergencies and evacuation
• Lost or delayed baggage
• Flight delays and missed connections

We can arrange travel insurance but are not liable for claims or coverage disputes.

8. Liability and Disclaimers

8.1 Limitation of Liability

Our liability is limited to the total amount paid for our services. We are not liable for:

• Acts or omissions of third-party suppliers
• Delays, cancellations, or changes by suppliers
• Personal injury or property damage during travel
• Indirect, consequential, or punitive damages

8.2 Third-Party Services

We act as an intermediary between you and travel suppliers. The terms and conditions of suppliers also apply to your bookings.

9. Customer Responsibilities

As our customer, you are responsible for:

• Providing accurate and complete information
• Reviewing all booking details and reporting errors immediately
• Arriving at departure points on time
• Complying with all applicable laws and regulations
• Behaving appropriately and not endangering others
• Maintaining valid travel documents throughout your trip

10. Changes and Modifications

• Changes to confirmed bookings may incur fees from suppliers
• Not all bookings can be modified after confirmation
• Change requests must be made in writing
• We will assist with changes but cannot guarantee availability

11. Special Assistance and Accessibility

We strive to accommodate travelers with special needs. Please inform us of any requirements at the time of booking, including:

• Mobility assistance
• Dietary restrictions
• Medical conditions
• Service animal requirements

12. Privacy and Data Protection

Your personal information is handled in accordance with our Privacy Policy and applicable privacy laws. We may share your information with suppliers as necessary to provide travel services.

13. Intellectual Property

All content on our website, including text, images, logos, and design elements, is protected by intellectual property laws. You may not reproduce, distribute, or modify our content without written permission.

14. Website Use

14.1 Acceptable Use

You agree to use our website only for lawful purposes and not to:

• Violate any applicable laws or regulations
• Transmit harmful or malicious code
• Attempt to gain unauthorized access to our systems
• Interfere with website functionality
• Use automated systems to access our website without permission

14.2 Website Availability

We strive to maintain website availability but do not guarantee uninterrupted access. We may suspend access for maintenance or updates.

15. Complaints and Dispute Resolution

15.1 Complaint Process

If you have a complaint about our services:

1. Contact us immediately with details of your concern
2. We will investigate and respond within 10 business days
3. If unresolved, you may escalate to industry ombudsman services

15.2 Governing Law

These terms are governed by the laws of Victoria, Australia. Any disputes will be subject to the jurisdiction of Victorian courts.

16. Termination

We may terminate or suspend your access to our services at any time for violation of these terms or other reasonable cause. Upon termination, these terms remain in effect for completed transactions.

17. Updates to Terms

We may update these Terms of Service periodically. Continued use of our services after changes constitutes acceptance of the new terms. Significant changes will be communicated to customers.

18. Severability

If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

19. Contact Information

For questions about these Terms of Service, please contact us:

20. Industry Memberships

Dishobans Travel is a member of relevant industry associations and complies with industry codes of conduct. Our memberships provide additional consumer protections and dispute resolution mechanisms.

These Terms of Service constitute the entire agreement between you and Dishobans Travel regarding the use of our website and services. By using our services, you acknowledge that you have read, understood, and agree to be bound by these terms.